You can contact our support team through live chat in the app and on the website, which works 24 hours a day, seven days a week, or by email at [email protected]. Live chat usually answers within two minutes, and we reply to emails within 24 hours, often much faster.
Which channel to choose
Each option suits a different kind of question:
- Live chat. Best for urgent issues such as a missing deposit, login trouble or a bonus that did not credit. Tap the chat icon in the corner of any page.
- Email. Best for document uploads, verification, complaints and detailed account questions. Write to [email protected] from the address linked to your account.
- Responsible gambling requests. Ask for limits, a time out or self exclusion through either channel, and we act on the request straight away.
To help us solve the issue quickly, include your username, the date of the problem and a screenshot if you have one. We never ask for your password.
Our office
The Shard, 32 London Bridge Street, London SE1 9SG, United Kingdom.
Please note that we do not accept visitors without an appointment. For the quickest help with your account, use live chat or email.
Send us a message
Fill in the form below, choose the topic of your question, and our support team will reply to your email within 24 hours.