You must be 18 or older to play with us, and we want every bet on our platform to stay a form of entertainment you can afford. Gambling always carries a risk of losing money, and for some people it can turn into a habit that harms finances, health and relationships. That is why we give you practical tools to stay in control and point you to free, confidential help whenever you need it.
Age verification
We check the age and identity of every customer before the first withdrawal and often at registration. Accounts opened by anyone under 18 are closed, and any winnings are void. If children use your devices, we recommend parental control software such as Net Nanny or Qustodio.
Tools to stay in control
All of these settings sit in the Responsible Gambling section of your account and work in the app as well as on desktop:
- Deposit limits. Set a daily, weekly or monthly cap on how much you can add to your balance. Lower limits apply at once, while increases take effect after a 24 hour cooling period.
- Loss limits. Choose the most you are prepared to lose over a chosen period. Once you reach it, you cannot place new bets until the period ends.
- Session limits. Decide how long you want to play in one sitting, and we log you out automatically when the time runs out.
- Reality check. Get a pop up reminder at intervals you choose, showing how long you have played and how much you have won or lost.
- Time out. Take a break from 24 hours to six weeks, during which you cannot log in or receive marketing.
- Self exclusion. Close your account for six months, one year, five years or permanently. During this time we do not reopen it or send any offers.
You can switch any of these tools on yourself, or ask our support team to do it for you through live chat or the contact page.
Signs to watch for
It may be time to pause if you chase losses, spend more than you planned, borrow money to gamble, hide play from family or feel anxious when you are not betting. These signs are common and nothing to be ashamed of, and talking to someone early makes a real difference.
Where to get help
These UK organisations offer free and confidential support to players and their families:
- Gambleaware.org. Advice, a self assessment test and a local service finder.
- Gamcare.org.uk. Live chat, forums and counselling across England and Scotland.
- 0808 8020 133 The National Gambling Helpline, free to call 24 hours a day, seven days a week.
- Gamstop.co.uk. Free self exclusion from all UKGC licensed sites.
- Gamban.com. Software that blocks gambling sites and apps on your devices.
If you are worried about a friend or relative, the same services can help you too. Reaching out is a sign of strength, and our team will always support you in taking a break.