This Privacy Policy explains how we collect, use and protect personal data when you visit our website, install our app or open an account. We process data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. By using the site you accept the practices described below.
Data we collect
We collect the information needed to run your account and keep it secure:
- Identity details. Your name, date of birth, home address and copies of identity documents for age and identity checks.
- Contact details. Your email address and mobile number, used for account messages and security codes.
- Payment data. Deposit and withdrawal history, the payment methods you use and transaction references. Full card numbers are handled by our payment providers and never stored on our servers.
- Technical data. IP address, device type, operating system, app version and browsing activity on the site.
- Gameplay data. Bets, game sessions, bonus use and the limits you set.
We only ask for what we need and do not collect special category data unless the law requires it, for example during enhanced checks.
How we use your data
Your information allows us to open and manage your account, process payments in pounds sterling, verify your age, prevent fraud and money laundering, answer support requests and improve our games and app. With your consent we also send news about promotions, and you can withdraw that consent at any time in your account settings or through the unsubscribe link in any email.
Legal bases
We rely on the performance of our contract with you, our legal obligations under anti money laundering and gambling rules, our legitimate interests in keeping the platform safe and running well, and your consent for marketing and optional cookies.
Sharing your data
We never sell personal data. We share it only with trusted partners who help us run the service, such as payment processors, identity verification providers, game studios, hosting companies and analytics services, and with regulators, police or courts where the law requires it. Every partner is bound by a data processing agreement and may use your information only for the task we give them.
International transfers
Some partners work outside the United Kingdom. In such cases we use adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to keep your data protected to the same standard.
Data retention
We keep account and transaction records for at least five years after the account is closed, as anti money laundering rules require. Marketing preferences and technical logs are kept for shorter periods and then deleted or anonymised.
Security
All traffic between your device and our servers is encrypted with TLS. Access to personal data is limited to staff who need it, and we offer two factor authentication to protect your login. No system is entirely free of risk, so please keep your password private and log out on shared devices.
Your rights
Under UK data protection law you have several rights over your information:
- Right of access. Ask for a copy of the personal data we hold about you.
- Right to rectification. Ask us to correct details that are wrong or incomplete.
- Right to erasure. Ask us to delete data we no longer need to keep by law.
- Right to object. Stop us using your data for direct marketing or based on legitimate interests.
- Right to portability. Receive your data in a common, machine readable format.
To use any of these rights, contact our support team through the contact page or live chat. We reply within one month. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office.
Changes to this policy
We may update this Privacy Policy when our services or the law change. The new version appears on this page, and for important changes we also notify you by email or in the app.